policies & other info

cancellation and rescheduling

If your cancellation or rescheduling is because you are having COVID-19 symptoms or have been exposed, there will be no fee.

As a sole practitioner, all of my income comes from my clients. When you cancel on short notice, I lose 1/3 of my income for that day (unlike a job where you get paid whether people show up or not). In addition, you are taking an appointment time away from someone else who could benefit from my care.

Therefore, if you are cancelling or rescheduling for something other than COVID-19 as noted above, the following fees apply (unless I am able to fill your appointment or you send someone in your place):

you will be charged 50% of your reserved time if you cancel with less than 24 hours notice but more than 4 hours notice
you will be charged 100% if you cancel with less than 4 hours notice
No-shows will be charged 100%. If you don't show up at all and don't notify me ahead of time, you will be charged your full session fee.

If your appointment is prepaid or reserved with a gift certificate, you will use or retain 50% or 100% of its value subject to the same policies outlined above.

Please give me as much notice as you can. Call or text me at 412-427-9047 anytime and leave a message. This gives me the greatest opportunity to put someone into your reserved appointment time. If I am able to put someone into your reserved time, I will not charge you.

Thank you for valuing my time.

finding me (can be tricky)

I am located in the large red brick office building directly opposite the McDonald's. Despite GPS information, there is NO ACCESS FROM THE FRONT PARKING LOT and no external signage for Mt Lebo Massage. You MUST enter via the back parking lot. The entrance lobby to the building is under the largest green overhang next to the blue U.S. Post Office drop boxes and the bench. When you enter, you are already on the 4th floor and Mt Lebo Massage is in Suite 418.

arrival time

Please arrive either at your scheduled time or NO MORE THAN 5 MINUTES EARLY. Please call or text me from your car so I can let you know that I'm done disinfecting and ready for your arrival. You will receive your full session time, but you will be at my office for about an extra 15 minutes. This allows time to go over your health history, your goals and preferences, undressing/dressing, self-care ideas, rebooking, etc.

intake form

Please fill out the online intake form I email you completely. It takes about 5 to 7 minutes. I especially want to know what your body does all day (occupation and activities), what areas are bothering you, any surgeries or injuries you've had, and any current conditions that may be affecting your health and comfort. This allows me to begin planning an effective session for you and gives me time to research conditions/issues if I need more information. That way, our face-to-face time can be very targeted and used to clarify goals, do orthopedic assessment tests, etc., rather than used for collecting basic information.

COVID-19 QUESTIONNAIRE

One day prior to your massage, please expect an email questionnaire about your recent health and COVID exposure. I will text you a reminder to look for it. Please return it to me by email by 9am the day of your appointment.